topwin Privacy Policy
This Privacy Policy explains what personal information topwin collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. Please read this page before creating an account.
Last updated: 2025. Applies to all players accessing topwin from the Philippines.
What We Collect
Information We Gather From You
1. Account Registration Data
When you create a topwin account, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also collect your preferred currency setting, which defaults to Philippine pesos (PHP), and your chosen username and password. Your registration data is stored securely and is only accessible to authorised topwin personnel who need it to manage your account. We do not share your registration details with any third party for marketing or advertising purposes without your explicit consent. If you update your personal information at any time, the most recent version on file will be used for all account-related communications and verification checks.
2. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, topwin collects payment-related information such as your bank account details, mobile wallet identifiers, and transaction reference numbers. We do not store full card numbers or complete banking credentials on our servers; sensitive payment data is handled through encrypted channels and third-party payment processors who are bound by strict confidentiality agreements. Every deposit and withdrawal transaction is logged with a timestamp, amount, and payment method for the purpose of account reconciliation and fraud prevention. This transaction history is available to you at any time through your account dashboard and is retained for the period required by applicable Philippine financial regulations. If a transaction is flagged for review, our compliance team may request additional documentation to confirm the source of funds, in line with anti-money laundering obligations. Payment data is never used for any purpose beyond processing your transactions and fulfilling our regulatory duties.
3. Device and Usage Data
When you access topwin through a browser or mobile device, we automatically collect certain technical information to help us deliver a stable and optimised experience for Filipino players. This includes your IP address, device type, operating system, browser version, screen resolution, and the pages or features you interact with during each session. We use this data to diagnose technical issues, improve platform performance, and ensure that the mobile experience works correctly across the wide range of devices used in the Philippines. Session data such as login times, bet history, and navigation patterns may also be analysed in aggregate to identify areas where the platform can be improved. We do not use device data to build individual advertising profiles or sell it to data brokers. All usage data is processed in a manner consistent with the Data Privacy Act of 2012 of the Philippines.
4. Identity Verification Documents
As part of our Know Your Customer (KYC) obligations under Philippine gaming regulations, we may ask you to submit a government-issued identification document such as a passport, driver's licence, or Philippine national ID. These documents are used solely to confirm your identity, verify your age, and ensure that your account details match the payment methods you use. Uploaded documents are stored in an encrypted environment with access restricted to our compliance and verification teams. We do not use your identification documents for any purpose beyond regulatory compliance and fraud prevention. Once your identity has been successfully verified, your documents are retained only for as long as required by law, after which they are securely deleted. If your verification is unsuccessful, you will be notified and given the opportunity to resubmit the correct documents before your account is restricted.
How We Use It
Why We Process Your Personal Data
Platform Operations and Account Management
The primary reason topwin collects your personal data is to operate your account and deliver the services you signed up for, including sports betting, live casino games, and promotional offers available to players in the Philippines. Your data allows us to process your deposits and withdrawals in Philippine pesos, apply bonuses to your account, and send you important account notifications such as transaction confirmations and security alerts. We also use your information to personalise your experience on the platform, such as remembering your preferred language settings and displaying content relevant to the sports and games you engage with most. Account management activities — including password resets, account verification, and support ticket handling — all rely on the personal data you provided at registration. Without this data, we would be unable to provide you with a functional and secure betting experience. We process this data on the legal basis of contractual necessity, as it is required to fulfil the service agreement you entered into when you registered.
Security, Fraud Prevention, and Compliance
topwin uses your personal data to protect the integrity of the platform and the safety of all players by detecting and preventing fraudulent activity, unauthorised account access, and money laundering. Our security systems monitor login patterns, transaction behaviour, and device fingerprints to identify anomalies that may indicate account compromise or abuse of promotional offers. When suspicious activity is detected, we may temporarily restrict your account and contact you to verify your identity before restoring full access. We are also required by Philippine law to retain certain records for regulatory reporting purposes, including transaction logs and identity verification documents, for a minimum period specified by the relevant authorities. Compliance with these legal obligations forms a separate and independent basis for processing your data, distinct from the contractual basis used for account operations. All security and compliance data processing is carried out with the minimum information necessary to achieve the stated purpose.
Promotions and Communications
If you have opted in to receive promotional communications, topwin may use your email address or mobile number to send you information about new offers, bonuses, and platform updates that are relevant to your activity. You can withdraw your consent to receive marketing messages at any time by updating your notification preferences in your account settings or by contacting our support team. We do not send unsolicited marketing messages to players who have not opted in, and we do not share your contact details with third-party advertisers. Transactional communications — such as deposit confirmations, withdrawal updates, and security alerts — are sent regardless of your marketing preferences, as they are necessary for the operation of your account. All communications from topwin will clearly identify the sender and will never ask you to share your password or payment credentials. If you receive a message claiming to be from topwin that asks for sensitive information, please treat it as fraudulent and report it to our support team immediately.
Your Rights
What You Can Ask Us to Do With Your Data
Right to Access
You have the right to request a copy of the personal data topwin holds about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. Your account dashboard already gives you direct access to your transaction history, betting records, and account details without needing to make a formal request.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details such as your email address and mobile number directly through your account settings. For changes to identity documents or date of birth, please contact our support team and provide the relevant documentation.
Right to Erasure
You may request that topwin delete your personal data in certain circumstances, such as when you close your account and there is no longer a legal basis for retaining your information. Please note that some data must be retained for the minimum period required by Philippine law even after account closure, and erasure requests cannot override these legal obligations. We will inform you of any data that cannot be deleted and the reason why.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for that purpose immediately upon receiving your request. You may also object to other types of processing where we rely on legitimate interests as the legal basis, and we will review your objection and respond in writing. To exercise any of these rights, please contact our support team through the platform.
Changes to This Privacy Policy
topwin may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered players will be notified through the platform or via their registered email address. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions or concerns about this Privacy Policy or how your data is processed, please visit our FAQ page for further guidance or contact our support team directly through the platform.
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